Klantvriendelijkheid, wie is er geen voorstander van? In de ideale wereld schemert die aanpak ook door in alle schriftelijke communicatie. Om daaraan te werken engageerde Proximus Beeld & Verhaal. Wij gaven aan verschillende klantendiensten een uitgebreide schrijftraining. Met tal van oefeningen.
Het is u misschien zelfs wel opgevallen, als u klant bent bij Proximus?
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